Shipping Policy
This Shipping Policy outlines the terms and conditions for the delivery of your children’s furniture orders, including kids’ beds, study desks, and cartoon wardrobes. We strive to ensure your purchases arrive safely, on time, and ready to transform your child’s space. By placing an order, you agree to the following shipping guidelines.
Shipping Destinations
We offer shipping to most countries and regions worldwide. Please note that some remote locations may be subject to additional delivery fees or extended transit times. During the checkout process, you can enter your shipping address to confirm availability and view applicable delivery options.
Processing Time
All orders are processed within 2-5 business days (excluding weekends and public holidays). Processing time includes order verification, quality inspection of furniture pieces, and packaging. Given the size and delicate nature of children’s furniture—such as sturdy beds and adjustable study desks—we take extra care to package each item with protective materials to prevent damage during transit. This may extend processing time slightly for larger items, but we prioritize both speed and safety.
Transit Time
Once your order is shipped, transit time varies based on your location and selected shipping method: - Standard Shipping: 7-15 business days for most regions. - Expedited Shipping: 3-7 business days (available for select destinations at checkout).
Please note that transit times are estimates provided by our shipping partners and may be affected by factors beyond our control, such as customs delays, weather conditions, or peak shipping periods (e.g., holidays). We are not liable for delays caused by external circumstances.
Shipping Fees
Shipping fees are calculated based on the weight, dimensions, and destination of your order. You can view the exact shipping cost during checkout before completing your purchase. We occasionally offer free standard shipping promotions for orders meeting a minimum purchase amount—please check our homepage for current offers.
Order Tracking
Once your order is shipped, you will receive a shipping confirmation with a tracking number and a link to monitor your package’s progress. Tracking information may take 24-48 hours to update after shipment, as it requires activation by our shipping partner. We recommend checking the tracking link regularly for the latest delivery status.
Delivery Requirements
For the safety of your order, a signature may be required upon delivery. If no one is available to receive the package, the shipping carrier will leave a delivery notice with instructions for rescheduling delivery or picking up the package from a local facility. Failure to claim the package within the carrier’s specified timeframe may result in the order being returned to us, with additional return shipping fees deducted from your refund.
Damaged or Lost Packages
We take great care in packaging your furniture, but if your order arrives damaged, missing parts, or is lost in transit, please contact us within 48 hours of delivery (or within 15 days of shipment for lost packages) with your order number and photos of the damage or shipping label. We will work with our shipping partner to resolve the issue promptly, which may include arranging a replacement, repair, or refund.
Customs and Duties
For international orders, customs duties, taxes, and fees are the responsibility of the recipient. These charges are not included in the product price or shipping fee and are determined by the customs authorities of your destination country. We are not able to predict or cover these costs, so please check with your local customs office for more information before placing your order.
We are committed to providing a smooth shipping experience for your children’s furniture. If you have any questions about our shipping policy or your order’s status, please refer to our FAQ section or reach out through our contact channels.